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Catherine Molloy conducted “Service that Sells” workshop at MTS

With the intention to further improve our customer service, MTS invited Catherine Molloy to conduct a “Service that Sells” workshop for our sales and account management teams on Sept 7. The workshop, subtitled as “Go the extra mile: Customer service and sales”, consists of three parts including DISC Tool, FAB Selling and The Extra Mile. In the workshop we got an overview of DISC, a tool used to identify behavioural style by measuring attributes or qualities and personality of a person, as well as FAB selling through which we can help customers quickly understand the Feature, Advantage and Benefit of our services by linking statements and personalizing the message. Topics such as Critical Elements of Customer Service, Communications, and Leadership Style are also covered in The Extra Mile section. The workshops is contextualized to our business needs and turns out to be a very successful training session. Account managers from various working teams such as Humanity & Social Sciences, Manufacturing & Technology, and Life Sciences attended the workshop and benefited a lot through experimental and interactive learning experience. It would certainly help us in exploring core aspects of customer service and taking our work to a new level. Catherine Molloy, director of Auspac Business Advantage Pty Ltd, is recognized both nationally and internationally as one of Australia’s leading sales and service trainers. Having presented in Australia, and internationally Catherine and her colleagues focus on the things that keep customers coming back over and over again, provide business solutions as simple as possible and deliver outcomes that are measurable and achievable.                 ...

MTS provides translation again for Common Talk Weekly news section

Common Talk Weekly (CTW), establish in 2002 and run by Xiamen Daily, is the first bilingual (Chinese – English) publication in China from a state-owned newspaper. For more than a decade, it has witnessed the development and prosperity of Xiamen, a coastal city in the southeast of China where our headquarters is based, and famed for its beauty and rich cultural history. The story between MTS and CTW can be dated back to 2002. Since CTW’s establishment, our Social Science team has provided English translation for the Local News section for hundreds of issues. The task is typically challenging in consideration of wide-ranging topics, the tight deadline and high-quality requirements. Despite all the challenges, our team never failed to meet the expectations of CTW staff and readers. Many celebrities of Xiamen city sent their congratulations when CTW resumed publication in August. Frank Wei, President of MTS, also extended his blessings in an article named “Using language to inform and educate”. MTS will continue to provide translations for CTW, doing our part in helping people around the world to learn about our city as well as promoting communication and understanding between diverse cultures.               ...

MTS attended ALC 2015 Annual Conference

ALC 2015 Annual Conference was held in the Music City Nashville, TN during May 6 – 9. As always, it is a great blend of countless networking, learning experience and fun. Topics range from sales, organization communication, data security, ethics to customer complains handling as well as various aspects of the industry. As the largest trade association for businesses in the language services in the US, ALC focuses on the needs of business owners and C-level executives. The conference is designed to provide numerous opportunities to meet successful business owners and professionals. Town hall meeting, Meetup Group, Lunch Roundtables, reception and dinners also offer fantastic chances to share and exchange experience, ask and discuss questions, what’s more, network and party.     Management from MTS also attended the conference and talked to a wide range of colleagues, clients, partners, and translation software / technology platform providers. Getting involved in the event helps us to keep up with the latest trends of our industry, develop leadership skills and further enhance our ability to create greater values for our clients. We are also impressed by the valuable information and resources contained in the 2015 Industry Survey conducted by ALC. It will help us a lot with our market expansion practice in US and Europe.    ...